PAW BY FOUR : SHIPPING POLICY

Last updated: April 2, 2026

At PAW BY FOUR, we are committed to delivering your order safely and efficiently. This policy explains our processing times, delivery estimates, shipping options and your rights if something goes wrong. It applies to all physical product orders placed through our website, or Etsy store.

This Shipping Policy should be read alongside our Terms of Service and Refund Policy. Nothing in this policy affects your statutory rights as a consumer under UK law.

DIGITAL PRODUCTS 

If you have purchased a digital product, including a downloadable guide or resource, no physical shipping applies. Your order will be fulfilled electronically by email or download link, typically within a short period of payment confirmation.

If you experience any difficulty accessing or downloading your digital product, please contact us at support@pawbyfour.com and we will resolve this promptly.

ORDER PROCESSING TIME

All physical orders are processed within 1–3 business days (excluding weekends and UK public holidays) after you receive your order confirmation email. You will receive a further notification once your order has been dispatched.

During high-demand periods, such as seasonal peaks or product launches, processing times may be slightly extended. We will communicate any significant delays to you by email.

SHIPPING RATES AND DELIVERY ESTIMATES

Shipping charges for your order will be calculated and displayed at checkout before you complete your purchase. No additional delivery charges will be added after this point.

Estimated delivery times once dispatched:

• United Kingdom: 2–5 business days

• Europe: 5–10 business days

• International: 7–15 business days

Delivery times are estimates provided by our shipping carriers and are not guaranteed. They may vary depending on your location, carrier capacity and external factors outside our reasonable control. Where no specific delivery date has been agreed, we will deliver your order within 30 days of purchase, in accordance with our obligations under the Consumer Rights Act 2015.

SHIPPING CONFIRMATION AND ORDER TRACKING

Once your order has been dispatched, you will receive a shipping confirmation email, where the shipping service provides you will also receive your tracking number(s) where tracking is available. Tracking information may take up to 24–48 hours to become active after dispatch.

Tracking options may be unavailable on certain delivery options provided by Royal Mail and other delivery providers. In these cases, you will be notified that your order has been dispatched by confirmation email within 24 hours of the dispatch of your order.

If you have not received a dispatch notification within your expected processing window, please contact us at support@pawbyfour.com and we will investigate promptly.

CUSTOMS, DUTIES AND TAXES

For orders shipped within the United Kingdom, no customs duties or import taxes apply.

For orders shipped to destinations outside the United Kingdom, including the European Union, your order may be subject to customs duties, import taxes or other fees imposed by the destination country’s authorities. These charges are the responsibility of the recipient and are not collected by PAW BY FOUR at checkout.

We are unable to predict the exact amount of any customs charges, as these vary by country and are determined by local authorities. If you are uncertain about potential charges, we recommend checking with your country’s customs office before placing an international order.

Where applicable, we are required to accurately declare the contents and value of all shipments on customs documentation. We are unable to mark goods as ‘gifts’ or declare a lower value than the actual sale price.

DELIVERY DELAYS

While we always aim to deliver within the estimated timeframe, delays can occasionally occur due to circumstances outside our reasonable control, such as postal disruptions, carrier delays, extreme weather or customs processing.

If your order has not arrived within the estimated delivery window, please contact us at support@pawbyfour.com. We will investigate with the carrier and keep you informed.

If your order has not been delivered within 30 days of purchase, you have the right to request a redelivery or if that is not possible or you require the goods urgently, to cancel your order and receive a full refund. This is your statutory right under the Consumer Rights Act 2015 and cannot be limited by this policy.

INCORRECT DELIVERY ADDRESS

Please ensure that your delivery address is correct and complete at the time of checkout. If you notice an error after placing your order, please contact us immediately at support@pawbyfour.com. We will do our best to update the address before dispatch, but we cannot guarantee this will be possible once an order has been processed.

Where an order is returned to us due to an incorrect address provided by the customer, we will contact you to arrange redelivery. Additional postage costs for redelivery in these circumstances will be the responsibility of the customer.

Where an order has been lost or misdelivered due to an address error provided by the customer, we will do our best to assist but cannot accept liability for the loss in these circumstances.

LOST OR DAMAGED GOODS 

We take full responsibility for ensuring that your order arrives safely. Under the Consumer Rights Act 2015, we remain legally responsible for your goods until they are delivered to you or to a nominated safe place.

Damaged Goods

If your order arrives damaged, please contact us at support@pawbyfour.com as soon as possible after delivery, ideally within 7 days and include photographs of the damaged packaging and product where possible. In accordance with your rights under the Consumer Rights Act 2015, we will arrange a replacement or issue a full refund at no cost to you. You are not required to return damaged goods.

Lost Orders

If your order has not arrived within the expected delivery window and tracking (where available) suggests it may be lost in transit, please contact us at support@pawbyfour.com. We will investigate with the carrier. If your order is confirmed lost or cannot be located within a reasonable timeframe, we will either resend your order or issue a full refund at no cost to you.

Our obligation to you is not dependent on the outcome of any claim we may make against a shipping carrier. Any dispute between us and our carrier is ours to resolve.

REFUSED OR UNCLAIMED DELIVERIES 

If a delivery is refused by the recipient without valid reason or if an order is returned to us as unclaimed after repeated delivery attempts, we will contact you to arrange redelivery. Additional postage costs for redelivery in these circumstances will be the responsibility of the customer.

If you wish to cancel an order after it has been dispatched, please be aware that you remain responsible for any return postage costs unless the goods are faulty or not as described. Your statutory right to cancel under the Consumer Contracts Regulations 2013 (14-day cooling-off period) applies to the cost of the goods and original standard delivery but not to return postage where the customer has a change of mind.

CONTACT US

If you have any questions about your order or this Shipping Policy, please contact us:

• Email: support@pawbyfour.com

• Post: PAW BY FOUR, 25 Darling Road, Enniskillen, BT74 7DP, United Kingdom

We aim to respond to all enquiries within 2 business days.